Frequently Asked Questions
Find answers to common questions about our products and services.
Are your jewelry pieces certified?
Yes, all our gold and diamond jewelry comes with authentic certifications from recognized laboratories. Silver pieces are hallmarked for purity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my jewelry?
We recommend storing your jewelry in a cool, dry place, ideally in the original packaging. Avoid contact with perfumes, lotions, and harsh chemicals. For more details, check our Jewelry Care guide.
Can I customize a design?
We offer customization on select pieces. Please contact our concierge team with your requirements, and we'll be happy to assist you.
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Custom-made pieces are not eligible for returns unless damaged.